Refund Policy返金ポリシー
Short version: digital products are non-refundable once downloaded. Honest exceptions below.
Why no refunds by default
The PDFs are digital files. Once a file is downloaded, it cannot be "returned." A refund without recall would mean you keep the product for free — a policy that doesn't survive at any scale. So the default for every digital catalog is the same: all sales final once the file is downloaded.
When we will refund
We refund or replace in three specific cases:
- Defective file. The PDF won't open, is corrupted, or is missing pages. Email us; we'll send a fresh copy or refund.
- Duplicate purchase. You bought the same SKU twice within 24 hours by accident. Email us; we'll refund the duplicate.
- Wrong product purchased. You bought The Daily but meant to buy The Weekly, and you have not yet downloaded the wrong file. Email us within 7 days. We'll refund the original purchase so you can buy the right one.
How to request a refund
Email hello@minimalistdiary.com with:
- The email address you used at checkout
- The Stripe receipt number (begins with
cs_live_or visible in your email receipt) - One sentence on what went wrong
We respond within 3 business days. Approved refunds reach your card in 5-10 business days, depending on your bank.
Chargebacks
If you charge back a successful purchase without first contacting us, we will revoke the license key for that purchase and may decline future orders from the same email or card. Please email first — we are reasonable people, and almost every issue can be solved faster than a chargeback.
Japanese consumer note日本のお客様へ
本商品はデジタルダウンロード形式のため、特定商取引法上のクーリング・オフ制度の対象外です。ただし、ファイルが破損していた場合等は再送または返金の対応をいたします。
Digital download products are exempt from the cooling-off period under Japan's Specified Commercial Transactions Act. Defective-file remedies still apply.
Contact
Last updated: 2026-04-30